Support

Splinterlands Support is always ready to help you whenever you need assistance!

Knowledge Center

The Splinterlands Knowledge Center contains a variety of articles to help everyone from new to experienced users. You can find guides on how to get started in the game and lands, cards, abilities, and rulesets descriptions, as well as technical guides on purchases, transfers, and account management. The articles on the support site will go into more depth than the docs pages.

Live Agent Support

You can find our Live Agent support on our support site in the bottom left corner. First, our chatbot will guide you through common problems and suggest articles that could help you with your query. The chatbot will give you the option to chat with any available Live Agent in case you cannot find a suitable answer to your query. Please note that Live Agents are not available 24/7; In that case, you will receive a response to your query by email as soon as possible.

Click to start chatting

Submitting a request

Splinterlands offers various support options for our players and community members, including our Official Support Site, where you’ll find our Chat Bot + Live Agent Support, and the Knowledge Center with multiple help articles about the game. If you still can’t find your answer then you can Fill Out a Support Ticket, select the problem, and complete the form. You will receive a confirmation email and support response as soon as possible.

First step to fill out a support site

Youtube Support Channel

The Splinterlands Support Team has created a YouTube channel with dedicated videos about the game, account security, hive keys, and land. Subscribe to receive notifications of new videos.